After-sales service

⚙️ Robot.icu Support Center

Welcome to Robot.icu Support Center — your trusted partner for reliable after-sales service and technical assistance.
Our mission is to ensure that every customer receives professional support, transparent warranty policies, and fast repair solutions.

🔧 1. Warranty Policy

All Robot.icu products are covered by a limited warranty against manufacturing defects and material faults.

  • Warranty Duration:

    • Motors, actuators, controllers — 12 months from the purchase date

    • Sensors, cables, accessories — 6 months from the purchase date

  • Warranty Coverage:
    Defects in materials or workmanship under normal use.

  • Not Covered:
    Damage caused by misuse, improper installation, unauthorized modifications, accidents, or external factors (such as water, fire, or voltage spikes).

👉 For product-specific warranty details, please check each product page.

🔄 2. Returns & Exchanges

We want you to be fully satisfied with your purchase from Robot.icu.
If something isn’t right, you can request a return or exchange under the following conditions:

  • Return Window: Within 30 days of delivery

  • Condition: Item must be unused, in original packaging, and include all accessories/manuals

  • Non-returnable: Customized, special-order, or clearance items unless defective

Return Procedure:

  1. Submit a return request via [Contact Form] or email us at obrobot@outlook.com

  2. Wait for confirmation and return instructions

  3. Ship the item with a tracking number

Refunds are processed within 7–10 business days after the returned item is received and inspected.

🛠️ 3. Repair & Maintenance Service

Robot.icu offers professional repair services for all components purchased through our store.

  • Standard Repair Time: 7–15 business days after receipt

  • Repair Cost:

    • Under warranty: Free (excluding shipping)

    • Out of warranty: Quoted case by case

Repair Process:

  1. Contact our support team with product details and issue description (photos/videos recommended)

  2. Receive a service ID and shipping instructions

  3. Our engineers will inspect, repair, and notify you once completed

💡 4. Frequently Asked Questions (FAQ)

Q1: How do I know if my item is under warranty?
Check your order confirmation or invoice for the purchase date. You can also email obrobot@outlook.com for verification.

Q2: Who covers the return shipping fee?
If the issue is confirmed as a manufacturing defect, Robot.icu will cover return shipping. Otherwise, the customer is responsible.

Q3: How can I get technical support?
Our engineers are ready to assist. Contact obrobot@outlook.com or submit a request via the [Support Form]. Please include your order number and a detailed description of the issue.

📞 5. Contact Technical Support

Need help? We’re here to assist.

  • Email: obrobot@outlook.com

  • Phone: 56670662 (Mon–Fri, 9:00–18:00 GMT+8)

  • Live Chat: Available during business hours on our website

  • Support Ticket: Submit directly via our [Support Portal]

🤖 6. Our Promise

At Robot.icu, we believe great technology deserves great service.
We respond to all inquiries within 24 hours, and every service request is tracked until resolved.
Your satisfaction and trust are at the core of our mission — keeping your robotics projects running seamlessly.