All available user manuals, data sheets, and driver software can be found on each product’s page under the “Downloads” section.

You can also visit our [Resource Center] to browse and download documentation by product category.

Ensure the driver version matches your operating system.

Check all cable connections and power supplies.

Restart your system after installation.

If the issue persists, contact obrobot@outlook.com with your OS version and a screenshot of the error message.

Yes. Our technical team can provide remote diagnostic support via email, chat, or video session when necessary.

Please schedule a session through the Support Form and describe your issue in detail.

• Email / Ticket inquiries: Within 24 hours (Mon–Fri)
  
• 
  Complex cases: Within 2–3 business days after engineer review
  
• 
  Urgent issues: Prioritized within 12 hours if marked as “critical”
  

We always strive to respond as quickly and effectively as possible.

You can request replacement parts through our Repair & Service page or by contacting obrobot@outlook.com.

Please provide your product serial number, purchase date, and a short description of the problem.

Our team will confirm availability and send a quotation.

Yes. Robot.icu provides product training materials, setup videos, and application guides for selected products.

You can access these resources in the Training & Tutorials section or by contacting our support staff.

Once your request is submitted, you’ll receive a Service ID via email.

You can track progress or request updates by replying to the same thread or visiting the Support Portal.

We still offer paid repair and technical support services for out-of-warranty items.

Submit a service request with details, and our engineers will provide a cost estimate before repair.

Yes. For complex integration or development issues, you can request a direct consultation session.

Please email obrobot@outlook.com with the subject line “Engineer Support Request” — we’ll schedule a call within 1–2 business days.